Managed Service Provider


An MSP (Managed Service Provider) is an external team with specific expertise who provides certain services to an organization while being accountable to the organization. Essentially, an MSP is an expert helping hand, who can take care of the grunt work of your IT requirements while maintaining transparency and accountability to your organization.


  • IT Service Management (ITSM)

    Consolidate legacy systems to elevate the service experience, increase productivity, and achieve new insights.

  • IT Operations Management (ITOM)

    Gain visibility into your operations footprint, manage IT service health, and optimize delivery and spend.

  • Customer Service Management (CSM)

    Elevate your customer and field service from request to resolution.

Key Features

  • Affordable & Flexible

    An MSP is considerably more affordable than a full-fledged implementation. With an MSP there is no minimum ACV (Annual Contract Value). An MSP offers freedom in terms of licenses; you can start with just one license and increase the number down the line, if you so choose. A consumption-based model with pay as you go options is highly flexible and less restrictive than an upfront fee for an entire year. Your organization is also spared the cost of infrastructure investment, maintenance costs, and hiring skilled staff to run ServiceNow® for you.

  • Focus on Your Business

    With an MSP taking care of your ServiceNow® requirements and support, you are free to focus on your core business strategic decisions and innovations to help grow your business. In other words, you can focus on your organization's real purpose instead of being tied-down with IT tasks that eat up valuable time and money.

  • Total Control No Stress

    You're calling the shots while your MSP takes care of actually running your ServiceNow® instance based on your requirements. You have an on-demand partner who never calls in sick and can be available 24/7 and 365 days a year if that's what you need. Moreover, your MSP already has skilled resources and years of expertise you can tap without going through the hassle of hiring and training your own resources.

  • Maximize Value and ROI

    Your organization can make full use of all the functionalities and benefits of ServiceNow® at a fraction of the cost of a full-scale implementation. In addition, ServiceNow® can help streamline your processes and boost efficiency further increasing the return from your IT investment. An MSP often provides the latest upgraded versions of software, so you are spared the expense of doing so yourself. Being absolved of infrastructure and maintenance expenses further lowers expenses while maximizing value.