IT Service Management

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.

STREAMS

Incident Management

Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow® Incident Management.
Change Management

Accelerate change management using the Change Advisory Board (CAB) Workbench to schedule, plan, and manage CAB meetings from one place.
Configuration Management

To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data.
Request Management

ServiceNow Request Management delivers employee self‑service through a published catalog of services, automated workflows, and service level agreements.

Knowledge Management

Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning.
Performance Analytics

Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
Agent Workspace

Improve agent efficiency for a better customer experience.

Mobile Agent

Give agents a mobile interface to triage, address, and resolve requests on the go.
Predictive Intelligence

Allow your greatest resource—your employees—to focus on more meaningful and satisfying work with machine learning solutions that boost their abilities
Virtual Agent

Make it easy for employees and customers to get what they need, when they need it, with an enterprise conversational experience powered by natural language understanding.