IT Service Management

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.



  • Incident Management

    Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow® Incident Management.

  • Change Management

    Accelerate change management using the Change Advisory Board (CAB) Workbench to schedule, plan, and manage CAB meetings from one place.

  • Configuration Management

    To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data.

  • Request Management

    ServiceNow Request Management delivers employee self‑service through a published catalog of services, automated workflows, and service level agreements.


  • Knowledge Management

    Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning.

  • Performance Analytics

    Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.

  • Agent Workspace

    Improve agent efficiency for a better customer experience.

  • Mobile Agent

    Give agents a mobile interface to triage, address, and resolve requests on the go.

  • Predictive Intelligence

    Allow your greatest resource—your employees—to focus on more meaningful and satisfying work with machine learning solutions that boost their abilities

  • Virtual Agent

    Make it easy for employees and customers to get what they need, when they need it, with an enterprise conversational experience powered by natural language understanding.