IT Service Management
Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.
STREAMS
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Incident Management
Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow® Incident Management.
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Change Management
Accelerate change management using the Change Advisory Board (CAB) Workbench to schedule, plan, and manage CAB meetings from one place.
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Configuration Management
To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data.
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Request Management
ServiceNow Request Management delivers employee self‑service through a published catalog of services, automated workflows, and service level agreements.
Benefits
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Knowledge Management
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning.
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Performance Analytics
Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
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Agent Workspace
Improve agent efficiency for a better customer experience.
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Mobile Agent
Give agents a mobile interface to triage, address, and resolve requests on the go.
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Predictive Intelligence
Allow your greatest resource—your employees—to focus on more meaningful and satisfying work with machine learning solutions that boost their abilities
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Virtual Agent
Make it easy for employees and customers to get what they need, when they need it, with an enterprise conversational experience powered by natural language understanding.