IT Operations Management

IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. Over the past 20+ years we have gained extensive experience in the ITOM realm utilizing tools such as ServiceNow, IBM Netcool / Tivoli, Splunk, New Relic, AppDynamics, and BigPanda.

STREAMS

  • Discovery

    Discovery helps create a single system of record for IT infrastructure spanning data centers and clouds.

  • Event Management

    Event Management consolidates, correlates, and analyzes data from all your monitoring tools to deliver real-time information about the health of business.

  • Service Mapping

    Service Mapping helps your business gain visibility into the IT infrastructure that makes up your business services.

  • Operational Intelligence

    Operational Intelligence proactively analyzes your IT infrastructure performance to spot service degradation.

Tools

  • ServiceNow IT Operations Management (ITOM)

    Don't struggle to adapt your monitoring and management capabilities to the ongoing pace of IT-based change when it comes to IT Operations Management (ITOM). Move IT operations from a reactive team to a proactive team. Gain visibility into your operations, manage service health, and optimize service delivery. BECK is a Certified ServiceNow ITOM Partner.

  • BigPanda

    Correlate IT Noise Into Insights! BigPanda Autonomous Operations platform intelligently correlates IT noise collected from your monitoring, change and other tools into a handful of insight-rich incidents. This lets your IT Ops, NOC and DevOps teams quickly detect and resolve customer-impacting problems, before they snowball into crippling outages.

  • AppDynamics

    AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

  • IBM Tivoli Netcool/OMNIbus

    IBM Tivoli Netcool/OMNIbus is a service-level management (SLM) system that delivers real-time, centralized monitoring and alert management for complex networks and IT domains. This is the IBM Tivoli Netcool/OMNIbus documentation, where you can find information about installing, maintaining, and using the product.

  • Splunk

    Splunk (the product) captures, indexes, and correlates real-time data in a searchable repository from which it can generate graphs, reports, alerts, dashboards, and visualizations. ... Splunk is a horizontal technology used for application management, security and compliance, as well as business and web analytics.

  • New Relic

    Get everyone on the same page! We live and breathe DevOps every day, so we know the power of teamwork—which helps us empower your teams, too. You can orient around what matters, resolve issues fast, and accelerate deploy cycles.